Prostar Appliance Service

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Your Appliance Service And Repair Provider

in Irvine and Orange County, CA

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Visit our FAQ page at Prostar Appliance Service to find expert answers to common repair questions. Serving Irvine & Orange County.

    Frequently Asked Questions

    FAQ – do you have a broken appliance at home, but you’re not sure what to do or how to get appliance repair service? Before getting professional repair services, it’s only natural that you may have questions about the company. This is so you can be sure you are making the right decision.

    Frequently Asked Questions

    Do you often wonder why you should hire professional appliance technicians instead of DIY appliance repair?

    While DIY may seem appealing to save time and money, you may set yourself up for disappointments and even more expenses. Appliance repair requires specific know-how that not everyone masters quickly. That is why certificates and licenses are handed out to those who venture into this industry.

    Here at ProStar Appliance Service, you can expect nothing but the best from our technicians.

    Check out our FAQ below, and if you have any additional questions, don’t hesitate to call us at 949-382-0942.

    What services does Prostar Appliance Service offer?

    Prostar Appliance Service specializes in the repair, maintenance, and installation of major household appliances, including refrigerators, ovens, dishwashers, washers, dryers, and more.

    Do you service all brands and models of appliances?

    Yes, we service a wide range of brands and models. Our technicians are trained to handle appliances from all major manufacturers, including but not limited to Whirlpool, GE, Samsung, LG, and Bosch.

    How do I schedule a service appointment?

    You can schedule an appointment by calling our office directly or by filling out the service request form on our website. We will contact you to confirm your appointment and provide an estimated arrival time.

    What areas do you serve?

    We proudly serve [your service area], including surrounding communities. If you’re unsure whether we cover your location, please give us a call.

    Are your technicians certified?

    Yes, all of our technicians are fully certified and have extensive experience in appliance repair. They regularly undergo training to stay updated on the latest industry trends and technologies.

    What is your service warranty?

    We offer a warranty on all repairs. If the same issue reoccurs within 90 days, we will fix it at no additional cost. Parts may come with their manufacturer warranty, which we honor.

    Do you offer emergency repair services?

    Yes, we offer emergency repair services for critical appliance issues that need immediate attention. Please call us directly to arrange for an urgent service.

    How much do you charge for a service call?

    Our service call fee varies depending on the location and the appliance in question. The fee covers the technician’s visit and diagnosis of the problem. We provide a detailed estimate for any necessary repairs before proceeding.

    Do I have to use an Authorized service center for appliance repair?

    No. Prostar Appliance Service repairs most brands unless you have a warranty under an authorized center.

    How do I schedule a service call?

    You can simply call us at 949-382-0942 or send us a text message to schedule your appointment.

    What can I expect during a service visit?

    Our service technician will have to inspect your appliance to give you a reasonable quote and suggestions to repair your appliance.

    How can I decide if my appliance is worth repairing?

    In most cases, when an appliance is less than 5 years old and still in good technical and cosmetic condition and it’s definitely worth it.

    Is it normal for my refrigerator to run constantly?

    No, it’s not. Refrigerators have cycles such as Automatic Defrost. If it’s running constantly that means it’s not reaching a certain temperature.

    Why is my refrigerator so loud?

    It could indicate some problems with the cooling fan or compressor.

    How often should I do maintenance on my refrigerator?

    On a regular basis, it should be every 3 years.

    How do you know if your refrigerator compressor is bad?

    In most cases, the refrigerator stops cooling.

    How much ice should my ice maker make?

    As much as you want. Ice maker makes ice depends on the brand and model of your refrigerator. A typical ice maker cycle can take up to 90 minutes to produce 8-10 ice cubes and on average, an ice maker could produce between 80-90 cubes per day.

    Can the water filter cause the ice maker not to work?

    On some models, yes.

    Why does my fridge keep freezing up?

    It may be caused by a problem in air circulation system blockage.

    Why isn’t my new fridge cold?

    You might have purchased a defective item, you can check it to your supplier. It’s always good to check your settings and user’s manual.

    Why is my fridge frozen at the back?

    If you have a frost in the back of the fridge that could be caused by bad insulation.

    Why does my garbage disposal back up into the other sink?

    That could be a problem with your main drain line or it could be a blockage in your main drain line. It’s best for you to call a plumber to check.

    Why won’t my garbage disposal run?

    It could be a loss of power or a damaged motor. Check if something is clogged because it would automatically shut off.

    Why is my dishwasher not draining?

    It could be caused by a problem of a drain plug or restriction on a drain host or air gap.

    Why are there suds left in my washing machine?

    It could be because you are using too much detergent.

    How long should it take to dry a load of laundry?

    It depends on the load of your laundry. You can also adjust it in the settings.

    Why won’t my gas burners light?

    It may be a problem with the burners, the electronic ignition system or the gas pressure regulator.

    How much warranty period do I have after an appliance repair?

    Prostar Appliance Service provides 90 days warranty on parts and labor.

    How long does it take to get parts?

    It depends on the availability of our suppliers.

    How long will it take for my refrigerator to get full cold after it stays without power/disconnected for a while?

    Manufacturers suggest waiting 24 hours for it to get cold.

    Will I be charged for the service call

    YES. Our service call is $85 in price.

    How much do you charge for your services?

    It usually depends on labor and parts cost.

    Do you provide 24 hour service?

    Yes

    Do you practice Safety Measures during COVID-19?

    Yes, we do wear masks and gloves and we use sanitizers regularly. We do check our temperature before we go to the field and we also recently got vaccinated.

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