Frequently Asked Questions

Prostar Appliance Service specializes in the repair, maintenance, and installation of major household appliances, including refrigerators, ovens, dishwashers, washers, dryers, and more.

Yes, we service a wide range of brands and models. Our technicians are trained to handle appliances from all major manufacturers, including but not limited to Whirlpool, GE, Samsung, LG, and Bosch.

You can schedule an appointment by calling our office directly or by filling out the service request form on our website. We will contact you to confirm your appointment and provide an estimated arrival time.

We proudly serve [your service area], including surrounding communities. If you’re unsure whether we cover your location, please give us a call.

Yes, all of our technicians are fully certified and have extensive experience in appliance repair. They regularly undergo training to stay updated on the latest industry trends and technologies.

We offer a warranty on all repairs. If the same issue reoccurs within 90 days, we will fix it at no additional cost. Parts may come with their manufacturer warranty, which we honor.

Yes, we offer emergency repair services for critical appliance issues that need immediate attention. Please call us directly to arrange for an urgent service.

Our service call fee varies depending on the location and the appliance in question. The fee covers the technician’s visit and diagnosis of the problem. We provide a detailed estimate for any necessary repairs before proceeding.

No. Prostar Appliance Service repairs most brands unless you have a warranty under an authorized center.

You can simply call us at 949-382-0942 or send us a text message to schedule your appointment.

Our service technician will have to inspect your appliance to give you a reasonable quote and suggestions to repair your appliance.

In most cases, when an appliance is less than 5 years old and still in good technical and cosmetic condition and it’s definitely worth it.

No, it’s not. Refrigerators have cycles such as Automatic Defrost. If it’s running constantly that means it’s not reaching a certain temperature.

It could indicate some problems with the cooling fan or compressor.

On a regular basis, it should be every 3 years.

In most cases, the refrigerator stops cooling.

As much as you want. Ice maker makes ice depends on the brand and model of your refrigerator. A typical ice maker cycle can take up to 90 minutes to produce 8-10 ice cubes and on average, an ice maker could produce between 80-90 cubes per day.

On some models, yes.

It may be caused by a problem in air circulation system blockage.

You might have purchased a defective item, you can check it to your supplier. It’s always good to check your settings and user’s manual.

If you have a frost in the back of the fridge that could be caused by bad insulation.

That could be a problem with your main drain line or it could be a blockage in your main drain line. It’s best for you to call a plumber to check.

It could be a loss of power or a damaged motor. Check if something is clogged because it would automatically shut off.

It could be caused by a problem of a drain plug or restriction on a drain host or air gap.

It could be because you are using too much detergent.

It depends on the load of your laundry. You can also adjust it in the settings.

It may be a problem with the burners, the electronic ignition system or the gas pressure regulator.

Prostar Appliance Service provides 90 days warranty on parts and labor.

It depends on the availability of our suppliers.

Manufacturers suggest waiting 24 hours for it to get cold.

YES. Our service call is $85 in price.

It usually depends on labor and parts cost.

Yes

Yes, we do wear masks and gloves and we use sanitizers regularly. We do check our temperature before we go to the field and we also recently got vaccinated.