Information we collect
When you request service or contact us, we may collect your name, phone number, email address, service address or ZIP code, preferred contact time, appliance details, and the message you submit. Our website host and related service providers may also receive basic technical information such as IP address, browser type, referring page, and access time for security and operation.
How we use information
We use your information to respond to inquiries, schedule and provide appliance repair, send service-related communications, maintain business records, prevent abuse, and improve the reliability of our website and customer service.
Retention and security
We keep information only as long as reasonably necessary for service, business records, dispute resolution, security, and legal obligations. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask us to review, correct, or delete personal information you submitted, subject to records we must retain for legitimate business or legal reasons. You may also ask us to stop nonessential communications. We do not discriminate against anyone for making a privacy request.
Children’s privacy
Our services are intended for adults arranging household appliance repair. We do not knowingly collect personal information from children under 13.
Policy updates
We may update this policy as our website or practices change. The date shown above identifies the latest revision.
Contact us
For a privacy question or request, contact ProStar Appliance Service: