Terms and Conditions

Website use

This website provides general information about ProStar Appliance Service and allows visitors to request appliance repair. Information on the site is not a substitute for an in-person diagnosis. You agree not to misuse the website, interfere with its operation, submit false information, or attempt unauthorized access.

Service requests and scheduling

Submitting a form, calling, texting, or emailing us is a request for service and does not guarantee an appointment. Scheduling and same-day availability depend on location, technician availability, appliance type, and required parts. We may contact you to confirm details before an appointment is accepted.

Estimates and authorization

Repair recommendations and pricing are provided after evaluation of the appliance. Work begins only after the customer authorizes the repair. Additional problems discovered during service may require a revised estimate and separate approval. Payment is due according to the terms presented at the time of service.

Repair warranty

Completed repairs include the warranty stated on the customer invoice. Unless the invoice states otherwise, installed parts and labor are covered for 90 days. The warranty does not cover unrelated failures, misuse, external damage, power or utility problems, pests, unauthorized work, or conditions outside the repaired component.

Operational SMS notifications

ProStar Appliance Service uses low-volume SMS messages only for operational service-request alerts sent to authorized business personnel. These alerts may contain customer-submitted service details so the request can be handled promptly. They are not marketing messages and are not sent to purchased lists.

Message frequency varies. Message and data rates may apply. An authorized recipient may reply STOP to opt out, START to resubscribe, or HELP for assistance. Mobile information is not sold or shared with third parties for their marketing or promotional purposes.

Privacy

Our collection and use of personal information is described in our Privacy Policy. By submitting a service request, you confirm that the information you provide is accurate and that ProStar may use it to respond to your request.

Limitations

To the extent permitted by law, ProStar Appliance Service is not responsible for indirect or consequential losses arising from website use, service delays, unavailable parts, inaccurate customer-provided information, or conditions outside the scope of an authorized repair. Nothing in these terms limits rights that cannot legally be waived.

Changes to these terms

We may update these terms as our services or legal requirements change. The date shown above identifies the latest revision. Continued use of the website after an update means the revised terms apply to future use.